FAQ

What are the cancellation policies?
Cancellation should be done at least 48 hours prior to the tour. If the buy a thesis cancellation is done between 24-48 hours then only 50% refund shall be issued. If the cancellation is done less than 24 hours of the tour the full charge shall apply.

Do you accept bookings over the telephone?
We do not accept bookings over the telephone. However, in some situations such as last minute bookings we may accept if we are able to accommodate the guests on such short notice.

What hotels do you pick your guests up from?
Our tours providing transfers pick up our guests from any hotel within Dubai. Anything outside Dubai may bare additional cost or the guest will be requested to make their way to any hotel in Dubai.

If I am not staying at a hotel, what is the closest pick up point? Are you able to arrange pick up from private residences?
If the guest is not staying in a hotel they would be requested to make their way to the closest hotel to them and they shall be picked up from there. We do not arrange pickups from residences.

Do I need a Visa or Passport for your tours?
Any tour within the United Arab Emirates does not require a visa. On some tours outside the UAE (Ex. Oman) a visa and passport may be required.

Do you cater to large groups or provide group discounts?
Yes we may cater to large groups. We should be informed at least 2 weeks in advance depending on the size of the group. Group discount programs are available and a representative from Alpha Tours will contact you either by phone or email to provide you with your special package.

Do you operate throughout public holidays?
Dependent on the tour, most of our excursions remain operational throughout holidays. However, due to increasing volumes, spaces are very limited and we advise booking in advance in order to reserve a spot.

Are you able to send me a brochure?
Yes. If requested, you may be provided with a brochure through email.

Can you tell me what hotels are close to the departure point?
Yes. The guest may contact Alpha Tours if they have concerns and we are available to help.

I’d like a customized tour for myself and/or my group. Do you buy an essays provide customized tours for myself or my group?
For most of our tours we provide sharing and private basis. For a customized tour it will have to be private. Please contact Alpha Tours for more information on private and customized tours.

Does your tours pick up from the airport?
Pick up from airport is possible only if the tour is private.

When do I receive confirmation of my booking?
Guests will receive confirmation 24-48 hours after the booking has been made. If the guest did not receive a confirmation 48 hours after the booking they are requested to contact Alpha Tours immediately.


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